Shipping & Delivery
How long does delivery take?
Standard delivery takes 3–7 business days within Turkey. International shipping times vary by destination — typically 7–14 business days.
Do you offer free shipping?
Yes! We offer free shipping on orders over a certain threshold. Check our current promotions on the homepage for the latest free shipping offer.
Can I track my order?
Absolutely. Once your order is shipped, you'll receive a tracking number by email. You can also track your order directly from your account page.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and estimated delivery times will be displayed at checkout based on your location.
What happens if my order is delayed?
If your order is taking longer than expected, please contact our support team with your order number and we'll investigate and keep you informed.
Orders & Payment
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as bank transfer and other local payment options displayed at checkout.
Can I modify or cancel my order after placing it?
You can cancel or modify your order within 1 hour of placing it. After that, the order may already be in processing. Please contact us as soon as possible.
Is it safe to enter my payment details on your site?
Yes, your payment information is fully encrypted and secure. We use industry-standard SSL encryption and work only with trusted payment processors.
Will I receive a confirmation email?
Yes, you'll receive an order confirmation email immediately after placing your order, followed by a shipping notification once your package is dispatched.
Can I apply a discount code?
Yes! Enter your discount or promo code at checkout in the designated field. Only one discount code can be applied per order.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unworn, unwashed, and in its original packaging with all tags attached.
How do I initiate a return?
Contact our support team via the Contact Us page or by email with your order number and the items you wish to return. We'll guide you through the process.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–7 business days. The time to appear on your account depends on your bank or payment provider.
Can I exchange an item for a different size?
Yes, exchanges are possible subject to stock availability. Contact our support team and we'll arrange the exchange for you.
What if I receive a damaged or incorrect item?
We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the item. We'll arrange a replacement or full refund immediately.
Sizing & Products
How do I find the right size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing with our size chart before ordering. If in doubt, size up.
Are your products authentic?
Yes, 100%. We source all products directly from the official Turkish distributors and brand partners of US Polo Assn., Pierre Cardin, and Nişantaşı Shoes.
What brands do you carry?
We currently carry US Polo Assn., Pierre Cardin, and Nişantaşı Shoes — three of Turkey's most beloved and trusted fashion brands.
Can I see more product images before buying?
Yes, each product listing includes multiple photos showing different angles. You can also zoom in for a closer look at fabric and details.
Are the colors shown on screen accurate?
We do our best to represent colors accurately, but slight variations may occur due to different screen calibrations. Product descriptions always note the exact color name.